Online Banking Report (OBR) was the first publication in the field and quickly became a leading resource for banks and technology companies worldwide. Since inception, it’s been written and published by founder Jim Bruene, a former banker who’s become a leading voice in the industry. The publication continues to be an important source of unbiased guidance for financial services product managers, marketers, and C-level executives looking to improve their online products and services.
OBR subscribers have instant access to an online library of nearly 100 reports covering essential subjects such as epayments, security, pricing, online lending, account aggregation, business planning, and so on. Browse our research to see a complete list of reports. New reports are published every six to eight weeks.
Each is printed, bound, and sent to subscribers via first-class or airmail. Subscribers may also read new reports online or download them for printing (PDF format).Most reports are 30 to 40 pages in length, organized in an easy-to-digest format with strategic advice, tactical recommendations, examples, and supporting statistics. To sample Online Banking Report, please take a moment now to register as a guest.
Immediately after submitting your information, you’ll have access to several articles culled from our extensive archives.Following is a partial list of subjects covered in previous issues of Online Banking Report (all are included in the online archives):
Electronic payments: Bill payment and presentment (EBPP); electronic funds transfers including interbank transfers (A2A, me2me); credit/debit cards; prepaid cards; gift checks; preauthorized electronic debits (ACH); electronic checks; PayPal, BidPay, and other third-party system integration; email payments (P2P); automated payment technologies; payment dashboard; international payments; virtual bill manager using account aggregation technology; messaging and alerts; premium features and benefits; website and service usability; authentication and fraud prevention; email integration; electronic invoice presentment and payment (EIPP); payments calendar; send-a-buck viral marketing; budgeting; interbank connectivity; usage sweepstakes and ongoing rewards.
Transaction accounts: Electronic statements; checking accounts; credit and debit accounts; prepaid cards; virtual transaction accounts; electronic checkbook; download functions; online transaction archives; check images; online statements;
Internet-optimized accounts; messaging and alerts; premium features; website usability and trust; real-time deposit options; remote paper check scanning; authentication and fraud prevention; PC direct-to-desktop services; custom toolbars and browser plugins; account-to-account (interbank) transfers; electronic payment integration; long-term archives; year-end statements on digital media.
Online banking product design: Account aggregation technology; activation and usage; marketing and promotion; pricing; planning; business case; e-service; security and password management; customization and personalization; messaging and alerts; premium service offerings (Gold, Platinum); online banking and payments interactive dashboard; website usability and trust; branded browser and desktop extensions; integration with Quicken, Microsoft Money, and other software programs; read-only access; browser plug-ins and toolbars.
Customer service: Consumer preferences; self-service; call deflection; email deflection; messaging and alerts; queue management; service levels and guarantees; turnaround time; response management; everyday essentials such as time and temperature; problem escalation; small and microbusiness needs; personal e-bankers; customization and personalization; password resets; premium (VIP) service offerings; website ease-of-use; customer feedback mechanisms; live chat and IM options; toll-free support integration.
Online lending: One-click lending; mortgage originations, refinances, home equity secured loans/lines, auto, and other Web-based loan applications; interactive loan application forms; preapproved credit offers and acceptance; revolving credit and credit cards; overdraft protection; loan application status functions; online loan servicing; virtual credit manager using account aggregation technology; messaging and alerts; premium (VIP) features; customized (1to1) products; blank-check auto lending; lending microsites; bill-pay credit lines; line increase programs; real-time balance transfers; credit report and fraud monitoring; CRA friendly activities; website usability and trust; privacy policy and visible reassurances; open source lending; business case and profitability; sub-prime lending and referrals; e-statements; payment calculators and amortization schedules; credit insurance; rate alerts.
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